2024-04-26 Google Operations Center
Operational Analysis Lead
Palo Alto, California (United States), United States

About Wing: 

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. To do this, we must build a workforce that's representative of the global communities that we serve. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a lead for our Operational Analysis team based in Palo Alto, CA. The operational analysis function is part of the System Integration engineering organization. The team is a centralized function applying horizontally across Wing’s technology.

Our drone delivery network generates a great deal of data. The charter of the Operations Analysis Team is to process that data to find problems before they happen, identify the problems that happen anyway, and look for trends that show areas for improvement in our aircraft, ground systems, and operations.

What You’ll Do:

  • Lead operational analysis activities to help identify system requirements, constraints, shortcomings, and opportunities to elevate Wing’s drone delivery offering.  Collaborate with Product Management and Systems Engineering teams to do so.
  • Manage a team of engineering operations personnel who provide on-call support to business operations.
  • Collaborate with engineering, product management, and field operations teams to translate operational insights into actionable system improvement requirements.
  • Develop and implement analytical frameworks, tools, and methodologies to evaluate operational efficiency, system performance, and user experience.
  • Recruit, manage and mentor a team of operational analysts with diverse backgrounds and experience, fostering a culture of innovation, collaboration, and continuous improvement.
  • Conduct business risk assessments and scenario analysis to anticipate and mitigate potential operational challenges.
  • Present findings and recommendations to senior management and stakeholders, influencing decision-making processes and strategic direction.
  • Stay abreast of industry trends, emerging technologies, and regulatory changes that may impact operational strategies.
  • Employ data science to develop monitoring and alerting for the behavior of the system.

What You’ll Need:

  • Bachelor's or Master's degree in Computer Science, Computer Engineering, or a relevant technical field
  • 15+ years of experience in operational analysis, data science, systems engineering, or a related role, preferably in the autonomous systems, aerospace, or logistics sectors.
  • 7+ years of people management experience
  • Proven leadership skills with experience developing and managing teams in a highly technical environment.
  • Highly proficient in software engineering and data analysis
  • Strong analytical and problem-solving skills, with a track record of leveraging data to inform operational strategies and decisions.
  • Familiarity with the tools and methods of data science.
  • Excellent communication and interpersonal skills, with the ability to work effectively across cross-functional teams and influence senior stakeholders.
  • Familiarity with autonomous systems, robotics, or drone technologies.
  • Familiarity with the aviation industry
  • Proficiency in analytical software tools and methodologies.


  • Experience working closely with Systems Engineering, Program Management, Flight Test
  • Familiarity with aviation regulations
  • PHD in related subjects

The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Salary Range
$268,000$300,000 USD
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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