2024-04-03 Google Operations Center
Site Support Associate
Dallas, Texas (United States), United States

About Wing: 

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. To do this, we must build a workforce that's representative of the global communities that we serve. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a Site Support Manager to join our Operations team based in Dallas, TX. In this role, you will be responsible for the day-to-day operations of our drone delivery service across numerous locations and provide onsite support for our partners.

 

What You’ll Do: 

  • Oversee the day-to-day operations for select partner sites
  • Manage the pick/pack/loading teams for select partner sites
  • Develop, audit, and maintain standard operating procedures at each site
  • Create and maintain the weekly staffing schedules for select partner sites
  • Support and maintain professional relationships with partner store managers
  • Identify and report any operational and technical issues at partner sites
  • Work closely with cross-functional teams (internal and external) to ensure key metrics and customer satisfaction is being met



What You’ll Need: 

  • 3+ years of experience in operations in a hyper growth and scale-up environment
  • Ability to analyze operational data to create and execute on operational efficiencies and workflows
  • Ability to multitask and re-prioritize tasks to maintain a realistic balance among multiple priorities
  • Experience with external relationship building with a Fortune 500 companies and stakeholders
  • Demonstrated success leading teams with execution and implementation
  • Ability to think, plan and execute on projects in an organized fashion
  • Must have excellent written and verbal communication skills
  • Ability to work independently and in teams while still maintaining rigorous attention to detail
  • Understand, audit, and follow compliance on safety protocols (OSHA/HAZMAT)

 

Bonus: 

  • Startup and hyper growth company experience
  • Passion or interest in aviation and last mile delivery
  • Tech enthusiast

The US base salary for this full-time position is the salary below + bonus + equity + benefits. Your recruiter will share more about the specific salary details during the hiring process.

 

Salary
$97,000$109,000 USD
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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