We started in 2012 with the goal of radically improving delivery. We believed that if people could access items when and where they need them, they could live a higher quality of life, with more choice and freedom. We began building an aircraft to deliver defibrillators to heart attack victims, with the hope that lives could be saved if the devices arrived faster by air, but we quickly learned that drone technology would first need to be proven exceedingly reliable and dependable through years of development and testing. We also believed it would be important to deliver a wider range of benefits to communities, such as reduced traffic congestion and a cleaner environment.
Wing is now planning to set up its first ongoing delivery facility in Mitchell, Gungahlin. We are excited to start a new chapter of our journey in Mitchell and look forward to talking to you about what such a drone delivery service might look like here in your neighbourhood. To start, we’ll be talking to residents in the suburbs of Franklin, Harrison, Crace, Palmerston and Gungahlin.
If you want to find out more and get involved, we’ve got a form on our website where you can sign up to register your interest - www.wing.com/get-involved
Based on our trial in Bonython, we’ve developed service times that balance the convenience of our service with the community’s expectations of drone delivery.
Our anticipated hours of operations for flights from Mitchell are:
- 7 am to 7 pm weekdays
- 8 am to 7 pm Saturdays and Sundays / public holidays
In line with other warehouse operations, we would expect to resupply the warehouse outside of these times. Part of the benefit of operating out of an industrial zone is our logistical activities, such as resupplying the warehouse, will not disturb nearby communities.
Wing’s aircraft convert GPS signals into latitude and longitude to determine location and speed. The aircraft also have a number of redundant systems on board for operation and navigation, among them a downward-facing camera used as a backup to GPS navigation. If the GPS is unavailable for any reason, the camera measures speed, latitude and longitude in its place.
The camera is used exclusively for navigation, it doesn’t capture video and is not available in real time. The data the camera captures is a low-resolution and greyscale format, and is only available to a small group of engineers for the purpose of analyzing safety and performance criteria. Wing takes privacy extremely seriously and actively avoids capturing any more data than is necessary for the safe operation of its drones.
Over the course of the trial we’ve successfully delivered thousands of goods to suburban households more quickly, safely and conveniently, and with far less a carbon footprint than would otherwise be possible, including chemist items to elderly testers, or parents whose children are sick and sunscreen when needed at a moment’s notice; hot meals to shift workers and others on tight schedules, and we’ve heard feedback from a number of customers who, for a range of reasons, benefit from not having to leave their home for food and small household items.
We’ve also received feedback from the Bonython communityabout the sound of our delivery drones. Our drones are quieter than a range of noises you would experience in a suburb but they make a unique sound that people are unlikely to be familiar with. Residents in our most recent trial area have asked that we improve the sound of our drone, and in response to that feedback, we’re developing new, quieter and lower-pitched propellers for our drone. We’ve also made modifications to our routes to distribute flight paths, and we’ve slowed down our drones to reduce the sound they make in flight.
- Tuesday, 11 December, 10:00am – 2:00pm; 3:00pm – 6:00pm
- Wednesday, 12 December, 10:00am – 2:00pm
- Monday, 17 December, 10:00am – 2:00pm; 3:00pm – 6:00pm
- Tuesday, 18 December, 10:00am – 2:00pm