We started in 2012 with the goal of radically improving delivery. We believed that if people could access items when and where they need them, they could live a higher quality of life, with more choice and freedom. We began building an aircraft to deliver defibrillators to heart attack victims, with the hope that lives could be saved if the devices arrived faster by air, but we quickly learned that drone technology would first need to be proven exceedingly reliable and dependable through years of development and testing. We also believed it would be important to deliver a wider range of benefits to communities, such as reduced traffic congestion and a cleaner environment.
We're going to open our first ongoing delivery facility in Mitchell in the coming months, and we plan to service the neighborhoods of Franklin, Harrison, Gunghalin, Crace and Palmerston. We are excited to start a new chapter of our journey in the Gungahlin area, and look forward to continuing to talk to you about drone delivery service in your neighbourhood.
If you want to get involved, sign up to register your interest - www.wing.com/get-involved
Based on our trial in Bonython, we’ve developed service times that balance the convenience of our service with the community’s expectations of drone delivery.
Our anticipated hours of operations for flights from Mitchell are:
- 7 am to 7 pm weekdays
- 8 am to 7 pm Saturdays and Sundays / public holidays
In line with other warehouse operations, we would expect to resupply the warehouse outside of these times. Part of the benefit of operating out of an industrial zone is our logistical activities, such as resupplying the warehouse, will not disturb nearby communities.
Wing takes privacy seriously, and complies with all applicable privacy regulations in Australia. Wing aircraft carry a still-image camera used exclusively for back-up navigation (in case of GPS inaccuracy or failure). The safety camera is grey scale, points downwards and cannot be “aimed” towards particular objects. Imagery taken during the flight has a resolution comparable to publicly-available satellite imagery. In practice, people who do not use our service will not be recognisable in a photograph while our drone flies to its delivery destination. At no time is there a live feed of photos from the camera to anywhere or anyone, including the safety pilot supervising flights. While the images taken during the flight are low resolution and bystanders are not recognisable, we nonetheless take the security of and access to this data very seriously. Access is restricted to a small number of engineers and that access is audited.
Over the course of the trial we’ve successfully delivered thousands of goods to suburban households more quickly, safely and conveniently, and with far less a carbon footprint than would otherwise be possible, including chemist items to elderly testers, or parents whose children are sick and sunscreen when needed at a moment’s notice; hot meals to shift workers and others on tight schedules, and we’ve heard feedback from a number of customers who, for a range of reasons, benefit from not having to leave their home for food and small household items.
We’ve also received feedback from the Bonython communityabout the sound of our delivery drones. Our drones are quieter than a range of noises you would experience in a suburb but they make a unique sound that people are unlikely to be familiar with. Residents in our most recent trial area have asked that we improve the sound of our drone, and in response to that feedback, we’re developing new, quieter and lower-pitched propellers for our drone. We’ve also made modifications to our routes to distribute flight paths, and we’ve slowed down our drones to reduce the sound they make in flight.