Drone delivery in Australia
Wing is an initiative from Alphabet, that uses delivery drones to provide an innovative new service. Wing envisions a future where drone delivery is the safest, fastest and most environmentally friendly mode of small item transport, and everyone can benefit from having commonly-needed goods available to them in just minutes, wherever they may be.
 
After nearly a decade of technical development, and over a year of trialling of the customer experience of drone delivery with residents in ACT and NSW; Wing is setting up its first delivery facility in Gungahlin, Canberra.

Please read more here.
How drone delivery works
Our delivery drones can pick up a package from a business or home, fly to a designated destination, and gently lower the package to the ground in a precise location (like a backyard or near a doorstep). Our drones map the best route to a designated location using our unmanned traffic management platform (UTM), which manages the drones’ flight path from take-off to landing, making sure they plan routes around each other, buildings, trees, or anything else that might be in the way.
Testing in Bonython
Using Wing’s delivery app, testers can order a range of food and convenience items and have them delivered by drone. The trial is currently open to a limited number of households in Bonython.
Get involved
Let us know if you’d like to stay informed about Wing’s testing program by filling out our online form. We plan to expand our delivery testing zone as our testing progresses.
FAQ
Managing the growing number of drones safely and securely in the sky requires collaboration and coordination with local communities, as well as regulators, the aviation community, drone operators and manufacturers.
Testing drone delivery
We are trialing drone delivery with a limited number of households in Bonython, Australia.
 
Why are you testing in Australia?
We’ve been testing in Australia since 2014, when we delivered food, radios, batteries, and bottled water to farmers in Queensland. Australians were early adopters of drones, and have used the small aircraft for recreation, farming and other purposes for many years.
How do I become a tester?
Wing’s delivery test is currently only available to those in our test area in Bonython. However, if you want to find out more, let us know by filling out our get involved form.
How much does drone delivery cost?
Testers are able to purchase a range of food and convenience items and Wing will deliver these items without a delivery charge during testing.
What items can I get delivered?
Chemist Warehouse is offering nearly 100 products across several product categories, including medicines, sun care, dental, haircare, skincare, cosmetics, vitamins and personal care. Guzman y Gomez are offering a range of burritos and burrito bowls, Kickstarter Coffee are serving a range of coffees and snacks, Jasper and Myrtle will satisfy your chocolate craving, and Bakers Delight are offering a range of bakery goods. Bunnings Warehouse are also offering a range of home hardware products for sale.
How much weight can the drone carry?
Our drones can carry packages that weigh up to 1.5 kilograms (kg).
Will Wing be expanding its delivery zone soon?
Our trial in Bonython will conclude by February 2019. We are excited to start a new chapter of our journey in Mitchell and look forward to potentially making our service available to residents in suburbs in Gungahlin. Read more about this here.
How does Wing know where to deliver packages?
Using the Wing App, testers can choose from among several possible delivery locations in their yards, and the aircraft will then deliver only to the selected location.
How do testers take the package off the drone?
Our testers do not interact directly with the delivery drone. The aircraft hovers around 7 metres above the ground and lowers the package to the ground slowly, attached to a line. We ask testers to remain 2 metres away from the package drop-off point to avoid interfering with the delivery process. Once on the ground, the package disconnects from the line (which is then reeled back in) and the drone flies away. The tester can then safely pick up the package.
How big are Wing’s drones?
Each drone has a wingspan of approximately 1 metre, and weighs around 5 kilograms (kg).
How far can each drone fly?
Our delivery drones are capable of flying approximately 20 kilometres (km) round trip. We’re conducting test flights in a much smaller area, as the trial is open to a limited number of households in Bonython.
In your neighborhood
We respect the communities we operate in and are working closely with residents and local authorities to ensure we address any concerns that might arise about this new technology. If you have any questions or feedback for us about the program, please don’t hesitate to contact us at wing-au@x.team.
 
Who has given you permissions to fly?
Our testing in Bonython has been approved by CASA, who required us to provide detailed information about the safety of our technology and operations. Wing has been working with CASA since 2014 to demonstrate the safety of our technology and operations.
Are there rules about how close you can fly to people, homes and buildings?
Wing has been working with CASA since 2014 to demonstrate the safety of our technology and operations. As a result of the information we’ve provided CASA from the tens of thousands of flights we’ve completed over the past several years, CASA has provided Wing with an exemption to CASA's rules requiring drones remain 30 metres from people and buildings. Our drones typically fly 20m - 50m above the ground as they move between destinations, slowly descending to a height of approximately 7m above the ground when they lower a package. We ask testers to remain 2 metres away from the package delivery point to avoid interfering with the delivery process.
How much noise do the drones make?
Our drones are quieter than a range of noises you would experience in a suburb but they make a unique sound that people are unlikely to be familiar with. Residents in our most recent trial area have asked that we improve the sound of our drone, and in response to that feedback, we’re developing a new, quieter and lower-pitched propellers for our drone. We’ve also made modifications to our routes to distribute flight paths, and we’ve slowed down our drones to reduce the sound they make in flight.
How do you test your drones to ensure they can fly safely and reliably?
Wing’s delivery drones are the safest way to transport goods; they are safer for the community than having delivery conducted by truck or car, or having to get into a vehicle yourself to pick up an item. Our approach to safety is world leading: our safety testing is more extensive than that undertaken for some manned aircraft. We have multiple levels of redundancy built into our operations, including real-time systems that conduct safety checks on our drones. Our pilots that oversee the operations of these autonomous aircraft are qualified manned aircraft pilots.
Are there cameras on the drone? What do you use the video footage for?
Wing’s aircraft convert GPS signals into latitude and longitude to determine location and speed. The aircraft also have a number of redundant systems on board for operation and navigation, among them a downward-facing camera used as a backup to GPS navigation. If the GPS is unavailable for any reason, the camera measures speed, latitude and longitude in its place.

The camera is used exclusively for navigation, it doesn’t capture video and is not available in real time. The data the camera captures is a low-resolution and greyscale format, and is only available to a small group of engineers for the purpose of analyzing safety and performance criteria. Wing takes privacy extremely seriously and actively avoids capturing any more data than is necessary for the safe operation of its drones.
How do drones operate in adverse weather conditions like rain? Can they fly at night?
We operate during daylight hours and in favorable weather conditions. Our drones are designed to fly in both the day and night and are capable of safely delivering a package in a strong breeze and rain.
Get in touch
Have questions or suggestions? Here’s how you can contact Wing.
 
How can I provide feedback to Wing?
Email us at wing-au@x.team or fill out our online form: /contact/.
How can I find more about Wing’s plans in Mitchell?
Please visit wing.com/australia/mitchell to find out more.
I'm a journalist, how can I reach out to Wing?
Email us at press@x.team
How can I find out if I can participate in the trial?
Please fill out this form /get-involved/ and we’ll keep you informed of opportunities.