Effective Date: 5 November 2018
We collect information to provide better services to all our users. We collect information in the following ways:
Log information: When you use our services or view content provided by Wing, we automatically collect and store certain information in server logs. This includes:
Location information: When you use our services, we may collect and process information about your actual location, the location of the Wing aircraft, the location of your order, and the delivery location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points and cell towers.
We use the information we collect to provide, maintain, protect, promote and improve our Services, to develop new ones, and to protect Wing and our users.
We may use the information we collect to help us solve any issues you might be facing with the Wing services.
We may use the information we collect to inform you about our services, for example, letting you know about upcoming changes or improvements.
We use the information collected to improve your user experience and the overall quality and safety of our services, to improve navigation and to inform the development of new features or services.
We may also use the information we collect to:
If EU data protection law applies to our processing of your personal information, it is important that you know the lawful basis on which we process your personal information.
We rely on the following legal basis, under EU data protection law, to process your personal data:
Where it is necessary to perform our contract with you to provide the Services.
Where we have obtained your consent, for example to action a request from you or respond to your specific query. You can withdraw your consent at any time, but we may still need to retain a record of your correspondence with us.
Where it is necessary for the purposes of our legitimate interests, including:
Where it is necessary to comply with a legal obligation, for example under anti-money laundering or anti-bribery legislation.
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how you interact with our Services. You can also review and update your Wing activity record to decide what types of data you would like saved with your account when you use our Services.
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly. In some circumstances you may alternatively be able to delete it – unless we have to keep that information for legitimate business or legal purposes. If EU data protection law applies to our processing of your personal information, you also have the right to object to the processing of your information or export your information to another service.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
You may request access to the information we hold about you or request correction of that information by sending a written request to firstname.lastname@example.org.
We do not share personal information with companies, organizations and individuals outside of Wing unless one of the following circumstances applies:
For legal reasons: We will share personal information with companies, organizations or individuals outside of Wing if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
In some cases, the organizations that we share your information with will be based outside the country where you live or access the Services. For example, we may share your information with third parties in the United States. See below for more information about where your data may be stored and accessed.
We may share non-personally identifiable information publicly and with our partners. For example, we may share this information publicly to show trends about the general use of our services, or we may share Wing aircraft location data for the purpose of unmanned traffic management services.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches. Wing also stores personal information on our servers in many countries around the world, including the United States. It is therefore highly likely we will store and process your personal information on servers outside the country where you live. Data protection laws vary among countries, with some providing more protection than others. The laws of some countries may provide a lower standard of protection than under the laws of your country.
We work hard to protect Wing and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
If you wish to make a complaint about how we have handled your personal information, you may do so by writing to email@example.com. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly. You can also contact your local data protection authority if you have concerns regarding your rights under local law.
We retain personal information for as long as necessary for legitimate business or legal purposes. Sometimes business or legal requirements oblige us to retain certain information for extended periods of time. Reasons we might retain some data for longer periods of time include:
We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems. You can submit a deletion request by contacting firstname.lastname@example.org.
We also keep information which will help us improve our services, and conduct further research and product development. Wherever possible, we avoid retaining personal information for this purpose.