2024-02-21 Google Operations Center
Quality Manager
Palo Alto, California (United States), United States

About Wing: 

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. To do this, we must build a workforce that's representative of the global communities that we serve. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a Quality Manager to join our quality team based in Palo Alto, California. The ideal candidate has a proven quality team management experience, demonstrated knowledge of industry best practices in product quality and supplier quality, and the ability to deliver results as part of a dynamic, cross-functional team.

What You’ll Do: 

  • Own quality function from supplier quality to CM’s manufacturing quality, field/customer quality experience will be a plus
  • Mentor quality team members, and engage with leadership as focal point for escalations
  • Manage quality team performance, develop team members
  • Manage product lifecycle from quality perspective from NPI to mass production for all projects
  • Manage CM’s and component supplier’s manufacturing quality performance
  • Manage quality escalations working closely with other functional teams
  • Drive CM and suppliers for continuous improvement
  • Identify potential suppliers, audit their quality system, and assess their manufacturing processes by applying knowledge of materials, product design, manufacturing, assembly, testing etc.
  • Responsible for setting and executing advanced quality plans including incoming, in process and outgoing quality checks for assemblies or components.
  • Work with FAA to achieve Part21 certification (production certification), create the quality documentation as needed and implement at production sites
  • Define and review specification requirements for fit, function, and reliability by working together with Wing Mechanical Engineering, Hardware Engineering and reliability team
  • Coordinate with contributing groups to ensure updates are processed on schedule.
  • Work with massive amounts of data and measure quality
  • Initiate, recommend or provide solutions to non-complianceM
  • Manage CM’s SMT and assembly line qualifications in different stages of product life cycle

What You’ll Need:

  • BS or higher in Mechanical Engineering, Electrical Engineering or equivalent experience
  • 3+ years of experience in team management
  • 7+ years of experience in quality / reliability engineering role and takes care of the product from NPI to volume MFG stage
  • Ability to effectively communicate with cross functional teams and leadership team
  • Strong manufacturing background in developing robust and repeatable processes to scale new products, including process qualification, process quality control and  line qualification in a rapid schedule
  • Expert in driving engineering requirements,  and continuous quality improvement at vendors and contract manufacturers
  • Understanding GD&T, tolerance stack up and design
  • Capable of identifying the time when help is needed and ask for help
  • JMP, Minitab and Six Sigma experience

Bonus: 

  • 5+ years experience in team management and development
  • 10+ years of relevant work experience including experience in high volume manufacturing environment, especially aviation products
  • Experience with the quality and regulatory compliance modules
  • American Society for Quality certification preferred (CQE, CQM, CRE, or CQA)
  • Familiar with AS9100, ISO 9001, ISO/TS 16949
  • Experience with mechanical systems, injection molding, machining and casting
  • Set up SPC, CP and CPK
  • Familiar with DOE, statistical analysis and using statistical tools such as Mini-tab and Jump
  • Six Sigma Green/Black Belt preferred
  • Fluent in English and Mandarin

The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Salary Range
$154,500$232,000 USD
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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