2022-08-03 Google Operations Center
Deployment Operations Program Manager
Brisbane/Logan, Australia

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an uncrewed traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About The Role

Wing is looking for a Deployment Operations Program Manager to join our Global Operations team. In this role, you’ll be responsible for managing and supporting the expansion of Wing’s delivery service to new markets through the establishment and deployment of new operations sites. You’ll work as part of a cross functional team to oversee site definition, logistics, implementation procedures, and establishment. You’ll work closely with our local Operations, Partnerships, Policy and Marketing teams, as well as our Product and Engineering teams to rapidly scale Wing’s serviceable market. 

What You’ll Do

  • Coordinate and oversee the establishment and expansion of Wing operations sites in a specific region
  • Develop and own productive internal relationships with regional Business operations, Partnerships, Product, Engineering, and externally with strategic partners and stakeholders
  • Track all aspects of a given project from start to finish, organizing priorities, proactively identifying potential blockers, brainstorming solutions to mitigate, and escalating as appropriate 
  • Coordinate the definition of projects and implementation of processes, helping Wing achieve our goals, safely 
  • Collaborate on the development and iteration of playbooks, helping to make deployment and operations efforts predictable and repeatable 
  • Act as an agent of change, continually helping your partners and stakeholders find clarity and reinvent processes as the business scales 
  • Work independently yet coordinate all activities closely with local business operations, flight operations, flight test and/or customer support teams and personnel, as well as global deployment and launch teams

What You'll Need

  • Bachelor degree or equivalent experience in an operations or technical discipline
  • Background (6+ yrs) in technical operations, field deployment operations, launch operations, sustainment and/or maintenance management
  • Effective technical project management skills such as asset management, hardware & software support coordination, project planning, status reporting, issue tracking, stakeholder and priorities alignment, process documentation and improvement,  task scoping & estimation and superb communication skills (with both technical and non-technical peers)
  • Experience as a collaborative team player who maintains robust communications tracks and an ability to adapt to different working styles, changing priorities and unforeseen challenges in a positive and productive way
  • Systematic and organized approach in problem solving and data analysis, familiarity with data dashboard utilization and presentations
  • Detail and process oriented mindset and experience dealing with ambiguity
  • Willingness to travel domestically
  • Excellent written, verbal, and presentation skills
  • Ability to deal with ambiguity and thrive in a rapidly changing business environment

Bonus

  • Background (10+ yrs) in technical operations, field deployment operations, sustainment and/or maintenance management; commercial or government aerospace experience preferred
  • Experience working with and supporting unmanned aircraft systems
  • Knowledge of commercial aviation regulations, especially as they relate to unmanned aircraft system operations
  • Comfortable working on extremely fast paced mid-stage startup projects in an environment of ambiguity and frequent change
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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