2022-05-18 Google Operations Center
Technical Solutions Manager
Palo Alto, California, United States

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an uncrewed traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role: 

Wing is looking for an experienced technical solutions manager to join our Business Information Systems team. You’ll work alongside our engineering, business, and operations teams to help seamlessly and scalably develop technical capabilities supporting Wing’s overall business and operational needs.

In this role you’ll represent Wing’s business technology capabilities, designing and contributing to building scalable, sustainable tools and platforms, coalescing multiple stakeholders around the most effective outcome, and addressing any issues before they happen. As Wing’s business operations expand their reach, you’ll consider future requirements and capabilities, and based on feedback and analysis of metrics and performance, you will drive technology solutions to help achieve Wing’s goals.

What You’ll Do: 

  • Help identify and shape specific technical requirements for capabilities supporting business outcomes as Wing expands business operations and develops new products.
  • Draw on deep expertise in a variety of technical areas to guide the design and development of technical solutions supporting specific business outcomes, including analysis and comparison between existing and new technical capabilities.
  • Provide ownership of strategic, high-complexity projects across Wing’s operations, business, and partnership teams, including analysis of feasibility and providing guidance and feedback on potential solutions.
  • Oversee the consultation, design, implementation, and integration of internal or vendor-provided technology solutions supporting stakeholder requirements.
  • Manage assessments of 3rd-party technology platforms, collaborating with other Wing teams to determine suitability across business, technical, security, and privacy domains.
  • Work closely with team members to identify and resolve technical and operational issues quickly and efficiently, and regularly provide visibility and transparency on efforts and outcomes.
  • Interface with 3rd-party technical resources (e.g. vendor integration partners) on technology projects supporting Wing’s business platforms.

What You’ll Need: 

  • Ability to assess and define complex technical requirements across business domains, further able to inform and educate non-technical stakeholders on technical topics
  • Extensive experience with information systems implementation across the complete program life cycle (e.g. analysis, design, integration, support)
  • Ability to operate independently and decisively in an environment with ambiguous and potentially shifting requirements
  • Strong interpersonal, analytical, and communication skills, particularly for keeping stakeholders and leadership informed of developments and progress
  • Experience with cloud computing and related technologies and practices, ideally knowledge of Google Cloud Platform infrastructure and services

Bonus: 

  • 4-8yrs experience in similar technical solutions consulting / management role
  • Experience with managing technical implementation / administration of Salesforce or similar SaaS business platforms
  • Experience or involvement with third-party / vendor technology assessments (review of capabilities, security, and data handling)
  • Experience collaborating with business intelligence or other information analysis teams
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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