2022-05-19 Google Operations Center
Ground Operations Manager
Brisbane/Logan, Australia

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an uncrewed traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role: 

Wing is looking for an Operations lead to join our Ground Operations team in Australia.  The Ground Operations team is responsible for the daily readiness of the Wing delivery system equipment.  The ideal candidate has a passion for operational problem solving, efficiency, and collaboration in a fast paced operational drone delivery business setting.  

What You’ll Do: 

  • Oversee ground operations for a region including daily operations sites opening and closing activities, asset resupply, and personnel management
  • Work as part of a broader ground operations team to ensure the consistent availability of operational assets to all business operations sites in a region
  • Interface between flight operations, business operations, merchant operations and supply chain teams to communicate business demands and available material supply
  • Be responsible for the day to day activities of ground operations team members
  • Develop and implement concepts of operations and workflows for activity tracking, inventory management, record keeping, and logistics (forward and reverse)
  • Establish and track key performance indicators, and develop data reporting workflows
  • Troubleshoot operational issues with the Wing delivery system by engaging with other Wing operations and engineering teams
  • Work independently yet coordinate all activities with onsite and remote operations teams including maintenance, flight operations & customer support teams/personnel

What You'll Need: 

  • 3+ years of demonstrated experience in technical field operations, or equivalent 
  • Ability to triage operational issues with technical systems as they arise to focus on business continuity
  • Ability to work independently within an operations team
  • Ability to work any day of the week
  • Strong attention to detail and the enthusiasm to dig into behind the scenes work
  • Experience managing (formally or informally) or leading individuals and teams
  • Ability to interpret technical specifications
  • Passion for simple and efficient processes
  • Superb communication skills (oral and written) with both technical and non-technical audiences

Bonus: 

  • 5+ years of experience in daily operations in logistics, asset management, supply chains, or equivalent 
  • 2+ years experience managing operations teams of small to medium size
  • Technical project management skills such as asset management, project planning,  issue tracking,  task scoping 
  • Technical knowledge of basic IT infrastructure, basic electrical infrastructure, field troubleshooting, or aerospace systems
  • Google G Suite experience.
  • Experience in drone or flight system manufacturing, operations, or maintenance 
  • Experience in a highly regulated operations environment (e.g. aviation, transportation, logistics) is a strong plus
  • Passion for aviation and autonomous robotic systems
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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