2022-05-18 Google Operations Center
Senior Field Product Quality Engineer
Palo Alto, California, United States

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an uncrewed traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role: 

Are you a creative, results-oriented self-starter? Are you passionate about manufacturing best-in-class delivery drones? If you answered “yes” to these questions, this may be the role for you!

Wing  is looking for a Field / Product Quality Engineer to join our manufacturing team based in our Palo Alto office. As part of a dynamic, cross functional team, the ideal candidate should demonstrate knowledge of industry best practices in quality system setup, yield improvement, factory qualification and issue resolution.

What You’ll Do: 

  • Identify potential contract manufacturing (CM) partners, audit their quality system, and assess their manufacturing processes by applying knowledge of materials, product design, manufacturing, assembly, testing etc. 
  • Responsible for setting and executing advanced quality plans including incoming, in process and outgoing quality check for assemblies or components
  • Work with FAA to achieve Part21 certification (Production Certification), create the quality documentation as needed and implement at production sites
  • Define and review specification requirements for fit, function, and reliability by working together with Wing Mechanical Engineering, Hardware Engineering and reliability team
  • Coordinate with contributing groups to ensure updates are processed on schedule.
  • Work with massive amounts of data and measure quality
  • Identify, record, and report any problems through trend analysis
  • Perform incoming and final inspection as needed; drive issue till closure
  • Audit and support functions on CAPA's, SCAR's and Internal Audits
  • Initiate, recommend or provide solutions to non-compliance
  • Develop, review, approve inspection instructions / SOPs & checklists
  • Review and sign off outgoing inspection reports before airplane release
  • Be the first responder from Quality team for field issues; Working with cross functional team and drive issue resolution from Quality perspective
  • Analyze field quality data, identify trends and report to cross functional team 

What You'll Need: 

  • BS or higher in Mechanical Engineering, Electrical Engineering or equivalent experience
  • 5+ years of experience in quality/reliability engineering role and takes care of the product from NPI to volume MFG stage or field quality
  • Ability to effectively communicate with cross functional teams and management
  • Strong manufacturing background in developing robust and repeatable processes to scale new products, including process qualification, process quality control and  line qualification in a rapid schedule
  • Expert in driving engineering requirements, continuous quality improvement at vendors and contract manufacturers
  • Understanding GD&T, tolerance stack up and design
  • Capable of identifying the time when help is needed and asking for help
  • JMP or Minitab and Six Sigma experience


  • 6+ years of relevant work experience including experience in manufacturing environment, especially aviation products
  • Experience with the quality and regulatory compliance modules in Agile.
  • American Society for Quality certification preferred (CQE, CQM, CRE, or CQA)
  • Familiar with AS9100, ISO 9001, ISO/TS 16949
  • Experience with mechanical / electrical processes such as injection molding, SMT & vision systems
  • Set up SPC, CP and CPK
  • Familiar with DOE, statistical analysis using statistical tools such as Minitab or Jmp
  • Six Sigma Green/Black Belt preferred
  • Ability to use 3D modeling software and simulation software for work purposes such as solidworks, Ansys, Mold flow Advisor, etc
  • Fluent in English and Mandarin
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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