Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an uncrewed traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.
About the Role:
As a User Experience Researcher at Wing, you'll be able to identify and tackle difficult problems. Utilizing your research experience, you’ll provide data/user driven insights to inform medium to large-sized tasks and projects. With a constant focus on user needs, you’ll support team members with identifying and defining goals and requirements alongside cross functional stakeholders. You’ll provide guidance on web and native experiences, feature sets, navigation systems, interactive prototypes and MVPs at different stages of the product development cycle. Diving deep into various projects to identify research needs and perform independent studies to present back to the team will be second nature. Conducting quality user experience research, incorporating both qualitative and quantitative methods while giving actionable recommendations on improvements/enhancements to the UX will be key. Based on your proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing landscape of a project, your approach to your work will exhibit an authentic sense of empathy for the user.
The UX Researcher ensures that product design and product decisions are also supported to maximize user and business outcomes; e.g., we are doing the right things to “move the needle” on the outcomes that matter most.
Wing’s UX Researcher will join our UX team to collaborate with designers, product, engineering and leadership to help create and deliver compelling, usable and accessible experiences based on insights derived from various testing methods and data. Wing's unmanned aerial delivery platforms have multiple stakeholders and "users," but ultimately we're all about delivering goods to consumers.
We’re hiring an experienced researcher to focus on critical user/consumer-facing journeys, optimizations of the consumer/users experience, and analysis of consumer behavior. The ideal candidate has a qualitative and quantitative research background and a record of delivering insights that create positive impact within your product verticals. The role requires a passion for making customers happy, demonstrated knowledge of industry best practices for measuring, growing and optimizing critical user journeys, and the ability to deliver results as part of a dynamic, cross-functional team.
In this role, you’ll have the opportunity to research a range of products in the drone delivery and UTM (Unmanned Traffic Management) space.
What You’ll Do:
What You’ll Need: