2022-05-18 Google Operations Center
Technical Publications Manager
Palo Alto, California, United States

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an uncrewed traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role: 

Wing is seeking a Technical Publications Manager to join our Flight Operations Team based in Palo Alto, CA with an option to work remotely. The Technical Publications Manager will manage the writing and editing team that creates and maintains manuals and documents for Wing’s global Flight Operations. This role establishes and communicates the strategic direction for lean, effective, easy-to-maintain content through proactive engagement with the Leadership, Engineering, Training, and Flight Operations teams. The Technical Publications Manager maintains a holistic view of Flight Operations content and will guide the team to establish and adopt new processes and tool sets that enable fast and efficient workflows. The ideal candidate has a passion for aviation with demonstrated knowledge of industry best practices for technical documentation and the ability to deliver results as part of a dynamic, cross-functional team.

What You’ll Do: 

  • Manage the writing team by setting their goals, priorities, and career development path; engage with partner teams (such as Training and Engineering) to drive consistency and reduce content duplication
  • Identify global content requirements and translate this into a documentation strategy for technical publications
  • Direct technical publication projects and manage their internal approvals through Wing committees and review boards
  • Identify and resolve issues relating to documentation project schedules, resource availability, documentation structure, documentation design, and deliverables
  • Establish new processes, document controls, and tools that facilitate documentation improvements and project transparency

What You’ll Need: 

  • BA/BS degree in a relevant field
  • At least 7 years of experience managing and leading technical writing teams
  • Demonstrated experience creating strategic content goals
  • Relevant experience producing technical documentation for a specific audience, written to an established style guide, and using a structured authoring environment
  • Ability to manage multiple priorities in a fast-paced, constantly changing environment; ability to work across functional and organizational boundaries
  • Excellent written and verbal communication skills

Bonus: 

  • Experience with XML tools, such as MadCap Flare, Adobe FrameMaker, or Oxygen
  • Aviation licenses or certifications (e.g. FAA pilot licenses such as Remote Pilot, Private/Commercial, or CFI)
  • Passion for developing world-class content
  • Driven self-starter and problem solver with experience working in a growth-oriented startup culture
  • Technical project or program management experience
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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