2021-11-22 Google Operations Center
Product Manager, Commerce Operations
Palo Alto, California, United States

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an unmanned traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role: 

Wing is looking for a Product Manager to join our Commerce team based in Palo Alto. Wing's unmanned aerial delivery platform involves a high degree of cutting-edge automation. But there are also substantial large-scale ground support operations needed to enable that platform. This role is all about increasing the scale and efficiency of our ground support operations via hybrid human/automation solutions and toolkits. The ideal candidate has experience working with large scale internal operations teams, a passion for operational processes and internal workforce tools, demonstrated knowledge of industry best practices for measuring and optimizing workflows, and the ability to deliver results as part of a dynamic, cross-functional team.

What You’ll Do: 

  • Develop PRDs and other specifications for app and web-based tools that support ground support operations processes
  • Prioritize and triage feature development for those internal tools
  • Propose methods for measuring and improving operational efficiency
  • Help strike balances between automation and human labor solutions
  • Act as a bridge between the tools engineering team and other functions: ground support operations, flight operations, policy, legal

What You’ll Need: 

  • BA/BS degree in Computer Science or equivalent practical experience
  • Excellent written, verbal, and presentation skills
  • 4+ years in Product Management, or equivalent technical experience
  • 1+ years of experience managing internal operations workforce tools
  • Proven ability to effectively influence and communicate across multiple functions, up and down the organization

Bonus: 

  • Passion or interest in aviation
  • Experience launching products or processes internationally
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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