2021-09-23 Google Operations Center
Service Center Operations Lead
Brisbane, Australia

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an unmanned traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role: 

Wing is looking for an Operations lead to join our service center team in Australia. The ideal candidate has a passion for overseeing production and repair activities for electromechanical or robotic systems in a fast paced operational drone delivery business setting.  

What You’ll Do: 

  • Oversee regional distribution and repair center operations supporting a commercial drone delivery business, including inspection, repair and rework of small unmanned aircraft and associated components 
  • Ensure consistent supply of operational assets to all business operations sites in a region
  • Work with the fleet sustainment program management team, manufacturing teams and business operations teams to understand business demands and available material supply
  • Develop and implement concepts of operations and workflows for activity tracking, inventory management, record keeping, and logistics (forward and reverse)
  • Be responsible for the day to day activities of all service center staff
  • Establish and track key performance indicators, metrics and quality control programs for service center operations
  • Engage with cross functional teams and external parties to develop efficient and elegant solutions for continuous improvement of all service center operations
  • Manage spare parts, tools, tool calibrations & support equipment inventories
  • Recover & refurbish end-of-life components/parts
  • Work independently yet coordinate all activities with onsite and remote manufacturing, maintenance, flight operations & customer support teams/personnel
  • May directly manage individuals

What You'll Need: 

  • 3+ years of experience in production engineering, manufacturing or repair station operations, or equivalent 
  • Experience creating and maintaining records for production/repair activities, asset tracking, tooling/support equipment
  • Experience organizing & tracking parts & consumable supplies
  • Ability to work independently within an operations team
  • Strong attention to detail and the enthusiasm to dig into behind the scenes work
  • Ability to interpret technical specifications
  • Passion for simple and efficient processes
  • Superb communication skills (oral and written) with both technical and non-technical audiences

Bonus: 

  • 5+ years of experience in production engineering, manufacturing or repair station operations, or equivalent 
  • Technical project management skills such as asset management, project planning,  issue tracking, task scoping 
  • Hands on experience assembling or repairing electromechanical or robotic systems
  • Knowledge of DC power systems, PWM (pulse width modulation) controls, CAN (controller area network) bus architecture & LiPo (lithium polymer) battery systems (charging & safety)
  • Knowledge & experience with Linux command line, file structure, networking syntax
  • Google G Suite experience
  • Graduate of an electrical or mechanical trade school or university program
  • Experience in drone or flight system manufacturing, operations, or maintenance 
  • Experience in a highly regulated records management domain (e.g. aviation, transportation, logistics) is a strong plus
  • Passion for aviation and autonomous robotic systems
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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