2021-02-22 Google Operations Center
Head of User Experience
Palo Alto, California, United States

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an unmanned traffic management platform to safely route drones through the sky. Our service is faster, safer and produces less pollution than traditional delivery. Originally created in 2012 within Google[X], Wing is now an Alphabet company.

 

About the Role: 

As the Head of User Experience at Wing you will collaborate across disciplines to create integrated design solutions ensuring that our users are represented in product and strategy. We're looking for a thoughtful systems thinker who leads with curiosity, empathy, and optimism. You'll lead a passionate team of designers and researchers to enable a future in which autonomous flying robots integrate safely and seamlessly into everyday life. You and your team will design experiences for users receiving drone deliveries, merchants and partners sending drone deliveries, and system operators responsible for monitoring flights. Beyond designing for specific users, you'll lead research to understand the impact of drone delivery on the communities we serve and champion approaches that amplify diversity and inclusion.



What You’ll Do: 

  • Raise the bar with simple, thoughtful, and delightful design solutions to reach new levels of product experiences and delight  
  • Mentor, grow, and inspire a talented team of passionate designers and researchers. Provide feedback, listen to perspectives, resolve conflicts, and ensure all voices are heard and considered from the quiet and the different.
  • Push the boundaries of the design team’s craftsmanship and the engineering team’s capabilities by employing the first principle approach to explore new ideas.
  • Advocate for user centered design and design thinking throughout the company and effectively communicate a design vision.
  • Develop core design processes and partner with product and engineering leaders to integrate design into critical workflows.
  • Develop a forward looking user research agenda to address critical challenges and uncover new opportunities.
  • Communicate effectively up and down the organization and specifically with product, engineering, and executive leadership.
  • Present work to internal teams and executive leadership at Wing with clearly articulated design rationale.
  • Partner with the marketing team to ensure brand consistency across all user touch points.

 

What You’ll Need: 

  • BA/BS degree in Design, HCI, or equivalent practical experience. 
  • 12+ years of experience working as a design leader including time as a people manager.
  • Deep knowledge of design principles for native mobile applications and responsive web applications.
  • Experience launching beautiful, thoughtful, and delightful products and iterating quickly in response to user feedback.
  • Experience leading a multi-facet design team with skills in research, visual, interaction, motion, prototype, and writing.
  • Experience designing with disruptive technologies is a plus.
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Apply now
Resume/CV*
.pdf, .doc, or .docx only. Attachments must not exceed 10MB.
Please attach your Resume/CV.
Cover Letter
.pdf, .doc, or .docx only. Attachments must not exceed 10MB.
Are you currently or were you previously an Alphabet employee?
Your location
U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender
Race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Disability Status
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Sorry, an error occurred. Please verify all fields have been filled and try again.
Your application has been successful.
check_circle Thank You
You should receive an email within the next few minutes.