2020-11-25 Google Operations Center
Operations Associate
Palo Alto, California, United States

About Wing: 

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an unmanned traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role:

Wing is looking for an Operations Associate to join our Operations team. As the Operations Associate, you will be responsible for managing successful day to day business operations for Wing in Christiansburg, Virginia, USA which includes overseeing the customer experience, merchant acquisition and management, as well as process and workflow development.  You will be the first point of contact for current and future customers, on-site contractors and merchant partners

What You’ll Do: 

  • Manage and triage incoming customers enquiries
  • Document and report on customer care issues
  • Manage, and train others, both in operational and support roles
  • Manage merchant relationships including, but not limited to, stock and inventory management, operations planning, and facility management
  • Facilitate merchant success by prospecting, onboarding, supporting, and sustaining a business relationship
  • Engage with business operations leadership to plan and develop market specific goals, initiatives, and strategies.  Distill insight to help augment our operating practices

What You’ll Need: 

  • Must have a High School diploma or equivalent
  • 2+ years proven customer support experience OR client service experience
  • Understanding of mobile software and hardware
  • Excellent communication skills over multiple mediums
  • Ability to multitask and manage competing priorities effectively. As well as delegate tasks in a team environment
  • Ability to enforce and follow all FAA, safety, and hazmat regulations and guidelines

Bonus: 

  • Passion or interest in aviation
  • CRM software experience
  • A self-starter with an interest to grow into roles with more responsibilities over time
  • Proficiency in MS Office/ Google docs
  • Ability to adapt to changing procedures quickly
  • Demonstrated analytical and problem solving skills. Ability to analyze data, understand trends and develop recommendations for action
  • Ability to manage and work within a team
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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