2020-10-09 Google Operations Center
Operations Program Manager
Palo Alto, California, United States

About Wing:

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an unmanned traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role:

Are you a creative, results-oriented self-starter? Are you passionate about creating best-in-class customer experiences? Are you driven by a relentless need to meet deadlines and consider shipping a product to market a feature? If you answered “yes” to these questions, this may be the role for you!

Wing is looking for Operational Program Managers to join our Manufacturing team. The ideal candidate has a passion for bringing complex designs into production and demonstrated knowledge of the ability to deliver results as part of a dynamic, cross-functional team. Execution against challenging timelines with laser focus on most critical needs is paramount.

What You’ll Do:

  • Drive production deployment of multiple, cross-discipline features and capabilities of the Wing delivery system - including feature prioritization, task management, bug triage, resource assignment, tracking and reporting with clear connection to the organizational commitments and priorities
  • Implement and/or improve engineering processes and workflows to increase efficiencies, minimize disruptions and maximize potential while balancing rigor with agility
  • Work with other TPMs, Technical Leads (TL) and Product Managers (PM) to collaborate and identify solutions to business objectives while maintaining realistic timelines and achieving predictable outcomes

What You'll Need:

  • Strong track-record of effective technical project management skills: NPI, hardware, systems engineering, project planning, status reporting, task scoping & estimation, issue tracking, meeting facilitation, process documentation, priorities alignment, and superb communication skills (technical and non-technical peers and stakeholders)
  • Passion for product excellence, depth of technical knowledge and ability to find creative solutions as demonstrated through bringing new complex products to production
  • Collaborative team player and creative thinker, ability to adapt to different working styles, changing priorities and unforeseen challenges in a positive and productive way
  • Masters / BS Degree in Electrical, Mechanical or related technical discipline
  • Overall 10+ years of working experience. Ideally in high volume high quality manufacturing
  • Experience dealing with ambiguity within Wing
  • Technical skill-set to work well with cross functional management teams and can stand your ground to push back on non-manufacturable scenarios
  • Driving yield, productivity, and cost initiatives with OPM/GSM teams into factories
  • Record of technical excellence and interaction with vendors
  • Fluent English with excellent written communication, management presentation skills, and ability to comprehend and articulate complex technical issues and impacts to supply
  • Willing to travel outside of designated country
  • Able to work under time pressure and adaptable to flex work hours for international conference calls
  • Systematic and organized approach in problem solving and data analysis


  • Master’s degree mechanical manufacturing engineering, electrical engineering, aeronautical engineering or related fields
  • Background in commercial and/or government aerospace industry program management as well as consumer and/or enterprise software industry program management
  • Comfortable working on mid-stage startup projects in an environment of ambiguity and change
At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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